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Six Sigma for transactions and service /

Six Sigma for transactions and service / Parveen S. Goel ... [et al.]. - New York : McGraw-Hill, c2005. - xviii, 555 p. : ill. ; 24 cm. - [Six sigma operational methods] .

Series statement from jacket.

ISBN: 0071443304 (alk. paper)

Subjects--Topical Terms:
Process control.
Six sigma (Quality control standard)

LC Class. No.: TS156.8 / six

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