Rosenbluth, Hal F. <br/><br/>
The customer comes second :  put your people first and watch 'em kick butt / 
Hal F. Rosenbluth and Diane McFerrin Peters. 
 - New York :  HarperBusiness,  c2002. 
 - xvii, 284 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0060526564 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Travel agents--Management.
<br/><br/><label>LC Class. No.: </label>G154  / ros